Shipping policy
Noorvi – Shipping Policy
At Noorvi, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully before placing your order.
1. Order Processing Time
- All orders are processed within 1–3 business days after confirmation
- Orders are not processed on Sundays or public holidays
- During peak seasons or sales, processing time may be slightly extended
2. Shipping Timeline
- Estimated delivery time: 4–7 business days from dispatch
- Delivery timelines may vary depending on your location and courier service
3. Shipping Charges
- Shipping charges (if applicable) will be calculated and displayed at checkout
- We may offer free shipping on selected products or promotional offers
4. Order Tracking
- Once your order is shipped, you will receive a tracking ID/link via SMS or email
- You can use this to track your shipment in real-time
5. Delivery Delays
While we strive to deliver on time, delays may occur due to:
- Weather conditions
- Logistics or courier issues
- Unexpected high order volumes
Noorvi is not responsible for delays caused by external factors beyond our control.
6. Incorrect Address
- Please ensure that your shipping details are accurate at checkout
- Noorvi will not be responsible for orders delivered to incorrect addresses provided by the customer
7. Undelivered or Returned Orders
- If an order is returned due to failed delivery attempts or incorrect address, re-shipping charges may apply
- In such cases, refunds (if applicable) will be processed after deducting shipping costs
8. Damaged Package
- If the outer package appears damaged, we recommend recording an unboxing video while opening
- This is mandatory for any claims related to missing or damaged items
9. Contact Us
For any shipping-related queries, please contact our support team with your order details.
Thank you for shopping with Noorvi. We’re excited to deliver your order! 🚚💛